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Overview

Hello!

Thanks for checking out Baker Street's guidebook. Baker Street is a tech-enabled property management company. We've built the company from the ground-up with the mindset of making the tenant and renter experience more seamless and automated.

We started operations in 2018 and are licensed in the state of Michigan. We're highly ranked on Google by our tenants. We do not own of the properties but work with existing property owners to provide a technology layer on top of their exisiting platform.

We're happy to have you hear and we are only one call away.

Andrea Roe + the Baker Street Team
Baker Street Properties LLC
LARA 69186000
Ann Arbor, MI
Notable Features
Local Team
Owner Operator
Responds in 24 hours
24/7 Emergency Support
Credit Card Payments
Bank Payments
Keyless Entry
Guidebook
Online Dashboard

Team & People

Available Properties

Neighborhoods

Guidebook

Prospective Renters

How to Schedule a Tour

Send us an Email

The best way to schedule a tour is by emailing leasing@bakerstreet.properties. If you provide us with some information such as your budget, how many bedrooms and bathrooms, and other specifications, we can suggest some properties that you may be interested in. We manage a wide range of properties, from studio bedrooms to 6+ houses, so there are plenty of options to choose from.

Check out a Virtual Tour

Our virtual tours allow you to get a feel for our properties before you even set foot inside. Contact us about any property's virtual tour and we will send it over for you to check out!

Schedule a Tour

After you have seen the virtual tour of a property, we can schedule an in-person tour as well. Our availabilities for tours are on all weekdays, Monday -Friday, between the hours of 10 AM and 5 PM. Just let us know what day and time works best for you and we will schedule a tour as soon as 24 hours later.


Leasing Process and Steps

Interested in leasing with us? Baker Street embraces technology to make leasing with us simple and easy!

Finding Your Place

Baker Street manages over 50 properties in the Ann Arbor/Ypsilanti area. Between all of our properties, we can almost always help you find a great place that fits your requirement!

Property Search

You can always contact us at leasing@bakerstreet.properties for a fast response regarding any properties or listings that we have available.  If you are not sure which property works best for you, we can help narrow down your search!  You can send us details as to what you are looking for, including:  budget, move-in date, location, number of bedrooms, etc., and we will be able to point you in the right direction!  If you prefer a DIY-style search, a good place to start is our Listings page as a great resource.

Virtual Tours

To enhance our leasing service, Baker Street offers virtual tours for most properties.  This allows future tenants to preview a property before even stepping foot in the door!  Virtual tours are a great tool to narrow down your search, or for those you cannot make it to a tour in-person.  If you would like to request a virtual tour, just contact us at leasing@bakerstreet.properties and we will gladly send one over to you!

Schedule aTour

We recommend touring a property in-person before signing a lease, or at least before you move-in, if possible.  Scheduling a tour is easy!  You can always contact us at leasing@bakerstreet.properties to set up a tour.  

Wait List

Due to the city ordinance in Ann Arbor, we cannot tour a property until the current tenants have been moved-in for at least 70 days.  That does not mean though that we cannot schedulea tour for a future date.  If the property you are interested in has not reached its 70th day, we will be more than happy to schedule a tour after that day.

Because of this ordinance, Baker Street has implemented a wait list system to stay organized and ensure we honor our fair first-come-first-serve policy.  During the current tenants’ 70 day period, they will have the first priority to lease the property for another term.  For the next priority, we turn to the wait list.

To secure priority on the wait list, you will need to place a $1,000 deposit.  The first person to place a deposit will receive next priority to the current tenants, and so on.  Note, sometimes the current tenants tell us that they do not want to stay another lease term before the 70 day period, so it is possible to receive first priority after all.  If you receive first priority of the property, your $1,000 deposit will be credited to your first month’s rent payment, which is due at lease signing.

Side-note, the security deposit (1.5 month’s rent) is due one month before move-in.  If you place a deposit and someone with a higher priority, such as the current tenants, leases the property instead, you will receive a full refund of your deposit immediately.  However, if you receive first priority to lease the property and you change your mind, you will lose your deposit.

Check out our Wait List Sign-Up page to place a deposit.

Filling out an Application

Once you have toured and selected your place, you will need an application. Good news is, everything can be done online!

Receiving Applications

All applications are emailed to tenants individually.  Therefore, if you are living with more than one person, each person will receive his/her application separately to fill out.  Note, each email link is unique to that person, so you cannot forward your email or link to another person.  

If you would like to move forward in the leasing process and receive applications, all we need from you is the full name (first and last) of each tenant and the email address of each tenant.  To preview our application, check out our Application Form.  You can always contact us at leasing@bakerstreet.properties to receive applications or ask any questions!  Our FAQ page is also a helpful resource for answers to commonly asked questions regarding the application process.

Co-Signers

Unless approved ahead of time, all undergraduate students will need a co-signer on his/her application.  This mean each person will have his/her own co-signer.  A co-signer is someone who also signs the lease agreement to act on your behalf if your lease responsibilities have not been met.  A co-signer cannot be another tenant who resides on the property with you, and a co-signer is often a parent of legal guardian of the tenant.

Background and Credit Check

Applicants may also be emailed a form for a background and credit check, especially if there is not a co-signer on the application.  This form is used for tenants only and will not be used for co-signers.  We use TransUnion SmartMove to process all of our background and credit checks.

Adding Future Tenants to a Lease

If you would like to move forward with the leasing process, but you do not have all of your group members, that is okay with us!  For example, if you would like to lease a four-bedroom house, but you only have a group of three at the time, we will gladly send you applications and even the lease before you find your fourth person.  Note, if you select to go this route, your group will be fully responsible for the lease and the rent, even before another person is added.

Application Fee

There is a $95 application fee per application.  When you fill out the application, you will be asked to submit payment for this fee.  However, we do not process any application fees until after the lease is signed, so if you change your mind after you fill out an application, you will not be charged the application fee.

Signing a Lease

After all of the applications are approved, signing your lease is the next step to the leasing process. Again, good news, everything is done online!

Receiving a Lease

Once all applications are submitted and approved, a lease for your property will be drafted and emailed through Adobe Sign. Like the applications, each tenant and each co-signer will receive and email with a link to sign the lease in his/her designated spot. Therefore note, each email link is unique to that person, so you cannot forward your email or link to another person.

To preview our sample lease, check out the Sample Lease Agreement. You can always contact us at leasing@bakerstreet.properties if you or your co-signer is having trouble receiving a lease or ask any questions! Our FAQ page is also a helpful resource for answers to commonly asked questions regarding the lease-signing process.

Signing a Lease

Once you have received your email, you will be directed to sign the lease electronically. All you have to do from there is sign from your phone or browser. It’s as simple as that! A representative from Baker Street will countersign the lease once you are finished.

Next Steps

Once everyone in your party has signed the lease, you will have to put down first month’s rent to secure your lease. Please note that your lease is not valid until you have deposited first month’s rent. To make your payments, you’ll have to activate your online account.

Activating Your Online Account

Baker Street uses an online software called Buildium as a management tool.  To learn more about Buildium, check out our Software & Technology page.

Create Your Online Account

Each tenant has his or her own account to log on to an online dashboard.  Once your lease has been countersigned by Baker Street, each tenant will be emailed a link to create a log in for his or her own dashboard.  Each tenant’s online dashboard will lead to the same group account for his or her group’s lease.  Our FAQ page is also a helpful resource for answers to commonly asked questions regarding how to create and access your account.

Paying Your First Month’s Rent

At lease signing, your first month’s rent payment is due.  Your security deposit (1.5 month’s rent) is due one month before you move in.

First Month's Rent

There is still one last step to leasing a property, and that is making your first month’s rent payment.  Each tenant will be able to access his or her group’s account, including the lease ledger.  All rent will be added to this ledger for tenants to make payments throughout the lease term.  At lease signing, you first month’s rent will post on your ledger for each person to make payments.  

Note, rent payment portions are up to your group to create and manage.  If you have made a wait list deposit, your deposit of $1,000 will show up as a credit on your ledger at this time.  Your security deposit (1.5 month’s rent) will post on your ledger one month before you are scheduled to move in.  Our FAQ page is also a helpful resource for answers to commonly asked questions regarding how to make payments on your lease ledger.

Move In Process

For More Information about our Move In Process check out our Guide.

Background Checks

How we perform background checks

How it Works

Once you have filled out your application, you will be sent an email to fill our your background check. All you have to do is click the link and fill out your information. The process is fast, easy, and your information is fully secure.

Who We Use

In order to establish safe and responsible living environments,Baker Street requires background checks for all our tenants before they can sign a lease.

Baker Street utilizes a basic tenant screening with TransUnion SmartMove®. These background checks cover full credit reports, a background check with identity verification, and criminal and eviction history. Our background checks are soft checks, and will not affect your credit score in any way. In order to establish safe and responsible living environments,


Why We Use TransUnion SmartMove®

The tenant screening process we utilize prioritizes security above everything else. With a secure online connection, your personal information, such as your SSN, is protected. Background checks are easy and fast, allowing you to complete your application process that same day.

To learn more about TransUnion SmartMove®, click here.

TransUnion SmartMove

The service we use to perform background and credit checks.

Background & Credit Checks

Baker Street utilizes a basic tenant screening with TransUnion SmartMove®. These background checks cover full credit reports, a background check with identity verification, and criminal and eviction history. Our background checks are soft checks, and will not affect your credit score in any way.

In order to establish safe and responsible living environments, Baker Street may require background checks for all our tenants before they can sign a lease.


Why we use TransUnion SmartMove®

The tenant screening process we utilize prioritizes security above everything else. With a secure online connection, your personal information, such as your SSN, is protected. Background checks are easy and fast, allowing you to complete your application process that same day.

To learn more about TransUnion SmartMove®, click here.

Secure a Property

A guide on how to secure a property with Baker Street Properties.

How to Secure a Property

A property is only secured by signing a lease and paying the first month’s rent. However, you can place a deposit through our Wait List process to gain a higher priority of securing a property.

Wait List:

Due to the city ordinance in Ann Arbor, we cannot tour a property until the current tenants have been moved-in for at least 70 days. That does not mean though that we cannot schedule a tour for a future date. If the property you are interested in has not reached its 70th day, we will be more than happy to schedule a tour after that day.

Because of this ordinance, Baker Street has implemented a wait list system to stay organized and ensure we honor our fair first-come-first-serve policy. During the current tenants’ 70 day period, they will have the first priority to lease the property for another term. For the next priority, we turn to the wait list.

To secure priority on the wait list, you will need to place a $1,000 deposit. The first person to place a deposit will receive next priority to the current tenants, and so on. Sometimes the current tenants tell us that they do not want to stay another lease term before the 70 day period, so it is possible to receive first priority after all. If you receive first priority of the property, your $1,000 deposit will be credited to your first month’s rent payment, which is due at lease signing. Please remember that the security deposit (1.0-1.5x month’s rent) is due one month before move-in. If you place a deposit and someone with a higher priority, such as the current tenants, leases the property instead, you will receive a full refund of your deposit immediately. However, if you receive first priority to lease the property and you change your mind, you will lose your deposit. Check out our Wait List Sign-Up page to place a deposit.

Security Deposit

A guide to understanding the security deposit for renters.

Paying Your Security Deposit

Please notify us as soon as possible of a forwarding address where we can send the security deposit check at the end of your lease.


Each lease has one security deposit paired with it. This means even if more than one person is on a lease, there is only one security deposit held for that lease. For example, if you are in a group of four at a property, there is only one security deposit, even though you likely paid a portion of it yourself (1/4).


Security deposits are paid through your group’s lease ledger, but unlike rent, they are held in a separate account and exclusively used for damages at the end of lease terms. To review more security deposit details, check out the security deposit section in your lease or our Sample Lease Agreement.

Refunding Your Security Deposit

Baker Street will postmark your refund check within 30 days after your lease expiration date. Prior to this date, if you are in a group, someone will have to communicate to Baker Street who will be the designated person to receive the security deposit refund check. If no one informs us who this will be, or your group cannot agree on one person, the check will be mailed to the first person listed on the lease. In addition, prior to the 30 days is up, we will send a list of damages and the amount that you will receive.

Security Deposit Deductions

We will postmark a move out report with a list of damages and the amount that you will receive back from the Security Deposit to you no later than 30 days after the end of the lease. Such deductions may include costs of damages, costs of repair of the Premises, unpaid rent or utilities and any other amounts Tenants must pay under the terms of this lease. If Tenants cause damages that exceed the amount on Deposit, they will pay those excess damages immediately.

If you have any questions or concerns, you have four days after receiving your list of damages to communicate those to us. The damages are accessed once all tenants have vacated the property after lease expiration, unless requested sooner and we are able to do a move out inspection. To review the fees for damages and what counts as damage, check out the security deposit section and the fee section in our Sample Lease Agreement or see below.

Move Out Process

To read more about the Move Out Process please see our Guide.

Signing a Lease

The process of signing online

Receiving the Lease

After all of the applications are approved, signing your lease is the next step to the leasing process. Again, good news, everything is done online!

Once all applications are submitted and approved, a lease for your property will be drafted and emailed through Adobe Sign. Like the applications, each tenant and each co-signer will receive and email with a link to sign the lease in his/her designated spot. Please note, each email link is unique to that person, so you cannot forward your email or link to another person. To preview our sample lease, check out the Sample Lease Agreement below. You can always contact us at leasing@bakerstreet.properties if you or your co-signer are having trouble receiving a lease or ask any questions! Our FAQ page is also a helpful resource for answers to commonly asked questions regarding the lease-signing process.

Signing the Lease

Once you have received your email, you will be directed to sign the lease electronically. All you have to do from there is sign from your phone or browser. It’s as simple as that!

Next Steps

Once everyone in your party has signed the lease, you will have to put down first month’s rent to secure your lease. Please note that your lease is not valid until you have deposited first month’s rent. To make your payments, you’ll have to activate your online account through our tenant dashboard.

Activating Your Online Account

How to activate your online account.

Your Online Account

Baker Street uses an online software called Buildium as a management tool.

Each tenant has his or her own account to log on to our online dashboard. Once your lease has been countersigned by Baker Street, each tenant will be emailed a link to create a log in for his or her own dashboard. Each tenant’s online dashboard will lead to the same group account for his or her group’s lease.


Our FAQ page is also a helpful resource for answers to commonly asked questions regarding how to create and access your account.

Early Move-In Policy

Early move-in policy and exceptions to the rule

Our Policy

Baker Street's early move-in policy is that we do not allow early move-ins. The time between current tenants moving out and new tenants moving in can be as little as two weeks and we need all the time we can get to ensure that the property is properly cleaned and maintained. If you have a move-in date in September this rule is very firm, but if your move-in date is in a different month, you may be eligible for an exception.

Exceptions

Sometimes we can clean and maintain a property faster than expected. If that is the case, the property is eligible for an early move-in. In order to find our whether or not your property is eligible for an early move-in, send us an email and we will let you know if you can move-in to your property sooner. Pro-rated rent rates may be applied to early move-ins.

Pro-Rated Rent

If you are eligible for an early move-in, you may be subject to pro-rated rent rates. To find out what that is, check out our article on pro-rated rent.

Move-in Process

A thorough guide to our move in procedure for tenants.

Before You Move In

Online Portal

If you haven't yet, you will soon receive a login and temporary password to our online portal. We use this portal to communicate with you, process maintenance request, and for you to pay your rent. If you haven’t yet set up your account please go ahead and do so now! You can reset your login credentials by going to our online portal login page.


Pre-Move in Checklist

You will receive an email 2 weeks prior to your move in with a pre-move in checklist. This will include a form that you need to fill out that confirms you have paid the security deposit and set up utilities in your name.

Security Deposit & Rent Payments

Please check your lease to see when your security deposit and first month's rent are due and be sure to pay them on time if you haven't already. Typically first month's rent is due when the lease is signed and the security deposit is due 30 days prior to the beginning of the lease.


Your next rent payment will be due a month after move-in. Most rent payments are due on the 1st of the month. After the 5th of the month, a late charge will begin to accrue on your account. You can avoid ever having a late fee by setting up automatic payments through your dashboard.

Utilities

For many leases you are responsible for the electric, gas, water, and internet utilities. For multi-unit buildings there are both shared and individual utilities. Please be sure not to place the common area utilities such as DTE into your name. Please check your lease agreement to verify what utilities you are responsible for. You may have already set these up. If not, please contact these services ASAP in order to put the utilities in your name beginning on the first day of your lease. If you are responsible to put utilities in your name, we will not hand out keys or give key codes until we have confirmation that you have done so.


Please fill out the pre-move in checklist to verify utilities have been placed in your name prior to move in.

Electricity/Gas: DTE Energy

Water/Trash/Recycling: City of Ann Arbor

Cable/Internet: Comcast or AT&T

Renters Insurance

As stated in your lease, please keep in mind that renters insurance is required. While we have landlord insurance, this policy does not cover your belongings. You can purchase renters insurance through your dashboard if you do not have it already. This will protect you in the case of theft, a fire, or an injury on the property. We recommend using Sure Renters insurance. The cost is around $14 per month.

Move In Day

Keys/Key Codes

Most of our properties have key pads and we can email you the access code the day before your lease begins (once we've received your completed pre-move in checklist). If your unit has physical keys or keys to lock your bedroom we will need to arrange a time for you to pick them up. Typically, if it’s during normal business hours, you can pick up your keys from our office at 1200 N. Main St.

Move-in Day

You can move in beginning on the start date of your lease. Although we will try to accommodate early move ins we cannot guarantee them. We need the time between when the last lease ended and when yours begins to clean, paint and take care of any maintenance. Please read our Early Move in Policy Guide for more information.

Move-in Checklist

You’ll receive a link at move-in to complete a move-in and inventory checklist. This form needs to be completed online within 5 days from when you access your unit. At the end of the lease, we will review the checklist check for any damages above normal wear-and-tear for deductions to your security deposit. To understand more about Security Deposit Deductions, please take a moment to read our Guide.

Condition of the Property

We work very hard to make sure you have a welcoming, warm, and safe home. Before any tenant moves in, we repair anything that may have been broken during the prior tenant’s residency. We also hire a professional cleaning service before you move in. We do expect that the property, at the end of the lease, is left in the same condition as when you move in. Any damages above normal wear-and-tear or items that are left behind will be cause for a deduction from your security deposit.

After Move In

Maintenance

As you are settling into your unit you may come across some maintenance issues. Before reaching out to us take a moment to read our Guide on Common Maintenance Issues & Solutions for Tenants.


If you still need assistance the best way to notify us is by filing a ticket through your online dashboard. Please take a moment to read our Guide if you're unsure of how to file a ticket. We will update the ticket to keep you posted on the status of the maintenance. We aim to begin working on all routine maintenance issues within 36 hours and resolve them as soon as possible. Please read our Guide to understand our maintenance process.


For things that we consider an emergency such as heat being out or major plumbing issues we prioritize these and aim to resolve as soon as possible. Please read our Emergency Maintenance Guide to understand the process. If you are experiencing an emergency, call our main line at 734-389-7337 to report emergency or after hour emergencies. For other emergencies, please call 911.

Trash Collection

If you have City of Ann Arbor Garbage and Recycling it is picked up from the curb on your designated garbage day. Please check out this map to see when your collection day is. The City provides Garbage & Recycling Carts that must be stored at the side or rear of the dwelling and not placed at the curb more than 24 hours ahead of time. Empty carts must be removed from the curb within 12 hours of service. Some holidays may delay service.


Please be sure to place all garbage into plastic bags and into the trash cans, so that rats and other pests can’t get in. The City is strict on trash left on the street or if the garbage can lids don’t close completely. Please also be sure not to put trash into the recycling bin.

Parking

Please check your lease for information on parking spaces allotted. There also may be free, permit, or metered parking near your house. Please see the City of Ann Arbor parking page for more information.

Contact Info

You can find our contact info on your dashboard account at any time. Reporting maintenance tickets through your dashboard is the best way for us to keep track of everything. For general support issues or if the need arises, please email or call us at the contact info below:

Email: team@bakerstreet.properties

Call: 734-389-7337

Pro-Rated Rent

What it is and how to calculate it

Definition

Pro-rated rent is rent charged for an amount of time that is less than a normal pay period of your lease. For example, if your lease starts on August 1st, your pay periods are monthly, and you are eligible for an early move-in, you may be charged pro-rated rent for the extra days you are in the property before the lease start date.

How to Calculate Pro-Rated Rent

Calculating pro-rated rent is simple. All you have to do is divide your monthly rent by 30, then multiply that number by the number of extra days you will be staying in your property. For example, if your rent is $3,000/month and you are moving into your property three days earlier, then your pro-rated rent would be: ($3000/30) x 3 = $300.

Baker Street Properties strictly adheres to this formula and will never charge you hidden fees. We strive to be as transparent as possible for any additional charges such as pro-rated rent.

Pet Policy

Pet policy and exceptions to the rule

Pet Policy

Baker Street's pet policy is that we do not allow pets in our properties. This is the case for many reasons. Pets, although cute and adorable, can cause damage to carpets and wood floors which can result in expensive repairs. Many of our tenants have pet-related allergies, and although we thoroughly clean our properties in between tenant leases, leftover allergens can remain and create a less than enjoyable experience for our new tenants.

Exceptions

Some of our properties do allow pets. The best way to check if your properties does allow pets is to check your lease agreement. On the "Summary" page, the lease will state whether or not pets can be in your property. If your property does allow pets, or allows pets on a "case-by-case" basis, you'll have to reach out to us to get your pet registered and approved. To start this process, please fill out the Pet Registration Form attached.

This lease states that pets are allowed on a case-by-case basis

Pet Fee

There is a $250 non-refundable pet fee if we approve a pet to live in your Unit. Additional damages above and beyond the pet fee will be deducted from your security deposit at the end of the lease.

Emotional Support Animals

If you would need to have an emotional support animal in your property, check out our article about Emotional Support Animals

Leasing

Early Move-In Policy

Early move-in policy and exceptions to the rule

Our Policy

Baker Street's early move-in policy is that we do not allow early move-ins. The time between current tenants moving out and new tenants moving in can be as little as two weeks and we need all the time we can get to ensure that the property is properly cleaned and maintained. If you have a move-in date in September this rule is very firm, but if your move-in date is in a different month, you may be eligible for an exception.

Exceptions

Sometimes we can clean and maintain a property faster than expected. If that is the case, the property is eligible for an early move-in. In order to find our whether or not your property is eligible for an early move-in, send us an email and we will let you know if you can move-in to your property sooner. Pro-rated rent rates may be applied to early move-ins.

Pro-Rated Rent

If you are eligible for an early move-in, you may be subject to pro-rated rent rates. To find out what that is, check out our article on pro-rated rent.

Move-in Process

A thorough guide to our move in procedure for tenants.

Before You Move In

Online Portal

If you haven't yet, you will soon receive a login and temporary password to our online portal. We use this portal to communicate with you, process maintenance request, and for you to pay your rent. If you haven’t yet set up your account please go ahead and do so now! You can reset your login credentials by going to our online portal login page.


Pre-Move in Checklist

You will receive an email 2 weeks prior to your move in with a pre-move in checklist. This will include a form that you need to fill out that confirms you have paid the security deposit and set up utilities in your name.

Security Deposit & Rent Payments

Please check your lease to see when your security deposit and first month's rent are due and be sure to pay them on time if you haven't already. Typically first month's rent is due when the lease is signed and the security deposit is due 30 days prior to the beginning of the lease.


Your next rent payment will be due a month after move-in. Most rent payments are due on the 1st of the month. After the 5th of the month, a late charge will begin to accrue on your account. You can avoid ever having a late fee by setting up automatic payments through your dashboard.

Utilities

For many leases you are responsible for the electric, gas, water, and internet utilities. For multi-unit buildings there are both shared and individual utilities. Please be sure not to place the common area utilities such as DTE into your name. Please check your lease agreement to verify what utilities you are responsible for. You may have already set these up. If not, please contact these services ASAP in order to put the utilities in your name beginning on the first day of your lease. If you are responsible to put utilities in your name, we will not hand out keys or give key codes until we have confirmation that you have done so.


Please fill out the pre-move in checklist to verify utilities have been placed in your name prior to move in.

Electricity/Gas: DTE Energy

Water/Trash/Recycling: City of Ann Arbor

Cable/Internet: Comcast or AT&T

Renters Insurance

As stated in your lease, please keep in mind that renters insurance is required. While we have landlord insurance, this policy does not cover your belongings. You can purchase renters insurance through your dashboard if you do not have it already. This will protect you in the case of theft, a fire, or an injury on the property. We recommend using Sure Renters insurance. The cost is around $14 per month.

Move In Day

Keys/Key Codes

Most of our properties have key pads and we can email you the access code the day before your lease begins (once we've received your completed pre-move in checklist). If your unit has physical keys or keys to lock your bedroom we will need to arrange a time for you to pick them up. Typically, if it’s during normal business hours, you can pick up your keys from our office at 1200 N. Main St.

Move-in Day

You can move in beginning on the start date of your lease. Although we will try to accommodate early move ins we cannot guarantee them. We need the time between when the last lease ended and when yours begins to clean, paint and take care of any maintenance. Please read our Early Move in Policy Guide for more information.

Move-in Checklist

You’ll receive a link at move-in to complete a move-in and inventory checklist. This form needs to be completed online within 5 days from when you access your unit. At the end of the lease, we will review the checklist check for any damages above normal wear-and-tear for deductions to your security deposit. To understand more about Security Deposit Deductions, please take a moment to read our Guide.

Condition of the Property

We work very hard to make sure you have a welcoming, warm, and safe home. Before any tenant moves in, we repair anything that may have been broken during the prior tenant’s residency. We also hire a professional cleaning service before you move in. We do expect that the property, at the end of the lease, is left in the same condition as when you move in. Any damages above normal wear-and-tear or items that are left behind will be cause for a deduction from your security deposit.

After Move In

Maintenance

As you are settling into your unit you may come across some maintenance issues. Before reaching out to us take a moment to read our Guide on Common Maintenance Issues & Solutions for Tenants.


If you still need assistance the best way to notify us is by filing a ticket through your online dashboard. Please take a moment to read our Guide if you're unsure of how to file a ticket. We will update the ticket to keep you posted on the status of the maintenance. We aim to begin working on all routine maintenance issues within 36 hours and resolve them as soon as possible. Please read our Guide to understand our maintenance process.


For things that we consider an emergency such as heat being out or major plumbing issues we prioritize these and aim to resolve as soon as possible. Please read our Emergency Maintenance Guide to understand the process. If you are experiencing an emergency, call our main line at 734-389-7337 to report emergency or after hour emergencies. For other emergencies, please call 911.

Trash Collection

If you have City of Ann Arbor Garbage and Recycling it is picked up from the curb on your designated garbage day. Please check out this map to see when your collection day is. The City provides Garbage & Recycling Carts that must be stored at the side or rear of the dwelling and not placed at the curb more than 24 hours ahead of time. Empty carts must be removed from the curb within 12 hours of service. Some holidays may delay service.


Please be sure to place all garbage into plastic bags and into the trash cans, so that rats and other pests can’t get in. The City is strict on trash left on the street or if the garbage can lids don’t close completely. Please also be sure not to put trash into the recycling bin.

Parking

Please check your lease for information on parking spaces allotted. There also may be free, permit, or metered parking near your house. Please see the City of Ann Arbor parking page for more information.

Contact Info

You can find our contact info on your dashboard account at any time. Reporting maintenance tickets through your dashboard is the best way for us to keep track of everything. For general support issues or if the need arises, please email or call us at the contact info below:

Email: team@bakerstreet.properties

Call: 734-389-7337

Pro-Rated Rent

What it is and how to calculate it

Definition

Pro-rated rent is rent charged for an amount of time that is less than a normal pay period of your lease. For example, if your lease starts on August 1st, your pay periods are monthly, and you are eligible for an early move-in, you may be charged pro-rated rent for the extra days you are in the property before the lease start date.

How to Calculate Pro-Rated Rent

Calculating pro-rated rent is simple. All you have to do is divide your monthly rent by 30, then multiply that number by the number of extra days you will be staying in your property. For example, if your rent is $3,000/month and you are moving into your property three days earlier, then your pro-rated rent would be: ($3000/30) x 3 = $300.

Baker Street Properties strictly adheres to this formula and will never charge you hidden fees. We strive to be as transparent as possible for any additional charges such as pro-rated rent.

Security Deposit

A guide to understanding the security deposit for renters.

Paying Your Security Deposit

Please notify us as soon as possible of a forwarding address where we can send the security deposit check at the end of your lease.


Each lease has one security deposit paired with it. This means even if more than one person is on a lease, there is only one security deposit held for that lease. For example, if you are in a group of four at a property, there is only one security deposit, even though you likely paid a portion of it yourself (1/4).


Security deposits are paid through your group’s lease ledger, but unlike rent, they are held in a separate account and exclusively used for damages at the end of lease terms. To review more security deposit details, check out the security deposit section in your lease or our Sample Lease Agreement.

Refunding Your Security Deposit

Baker Street will postmark your refund check within 30 days after your lease expiration date. Prior to this date, if you are in a group, someone will have to communicate to Baker Street who will be the designated person to receive the security deposit refund check. If no one informs us who this will be, or your group cannot agree on one person, the check will be mailed to the first person listed on the lease. In addition, prior to the 30 days is up, we will send a list of damages and the amount that you will receive.

Security Deposit Deductions

We will postmark a move out report with a list of damages and the amount that you will receive back from the Security Deposit to you no later than 30 days after the end of the lease. Such deductions may include costs of damages, costs of repair of the Premises, unpaid rent or utilities and any other amounts Tenants must pay under the terms of this lease. If Tenants cause damages that exceed the amount on Deposit, they will pay those excess damages immediately.

If you have any questions or concerns, you have four days after receiving your list of damages to communicate those to us. The damages are accessed once all tenants have vacated the property after lease expiration, unless requested sooner and we are able to do a move out inspection. To review the fees for damages and what counts as damage, check out the security deposit section and the fee section in our Sample Lease Agreement or see below.

Move Out Process

To read more about the Move Out Process please see our Guide.

Tenant and Landlord Responsibilities

A short list of what is expected of the tenant and landlord

Tenant Responsibilities

In accordance with the signed lease, a tenant agrees to the following responsibilities:


  • Pay rent on time
  • Keep the rental property in a safe and sanitary condition
  • Promptly notify the landlord of maintenance problems
  • Exterminate insects that appear if they were not there when the tenant moved in
  • Leave the rental property in good condition—reasonable wear and tear excepted.

Landlord Responsibilites

A landlord agrees to keep the rental property and common areas:

  • Fit for the use intended by the parties
  • In reasonable repair during the term of the lease
  • In compliance with the health and safety laws (MCL 554.139)

How Does Parking Work?

How does parking work at Baker Street Properties?

Parking at the Property

Parking varies from property to property. Some properties have a parking situation as simple as a driveway next to a house, while others consist of purchased passes in specific lots.

If you are still in search of a property, just ask a leasing team member at any time during the leasing process.

If you have signed a lease, the first place to check is the “Summary” page of your lease. There is a specific line for parking listed here. Note, recent Baker Street leases are more detailed than others. If the parking situation is still unclear, don’t hesitate to contact us at team@bakerstreet.properties.

City Parking

The City of Ann Arbor offers parking permits for certain areas that allows residents to park for a longer amount of time without being ticketed. Please refer to the City of Ann Arbor websitefor more information.

Pet Policy

Pet policy and exceptions to the rule

Pet Policy

Baker Street's pet policy is that we do not allow pets in our properties. This is the case for many reasons. Pets, although cute and adorable, can cause damage to carpets and wood floors which can result in expensive repairs. Many of our tenants have pet-related allergies, and although we thoroughly clean our properties in between tenant leases, leftover allergens can remain and create a less than enjoyable experience for our new tenants.

Exceptions

Some of our properties do allow pets. The best way to check if your properties does allow pets is to check your lease agreement. On the "Summary" page, the lease will state whether or not pets can be in your property. If your property does allow pets, or allows pets on a "case-by-case" basis, you'll have to reach out to us to get your pet registered and approved. To start this process, please fill out the Pet Registration Form attached.

This lease states that pets are allowed on a case-by-case basis

Pet Fee

There is a $250 non-refundable pet fee if we approve a pet to live in your Unit. Additional damages above and beyond the pet fee will be deducted from your security deposit at the end of the lease.

Emotional Support Animals

If you would need to have an emotional support animal in your property, check out our article about Emotional Support Animals

How to Sublease my Room or Unit

Interested in subleasing your room or unit? Baker Street is here is help!

Finding A Subtenant

The search for a subtenant is your responsibility. However, we can absolutely provide advice and tips.


If you are on a joint and several lease with other people ALL PARTIES on the lease must agree in writing to the subtenant.

Subtenant Search

Advertising your room or unit online through various sites is usually the best bet. However, it is even better to lease with a friend or someone you know. Remember, you are going to be entering into a contract with this person and you ultimately remain responsible for the lease and payment of the lease.


As you gain leads of interested people, you are also entirely responsible to provide tours and details. You can contact us at leasing@bakerstreet.properties if you need a link to the virtual tour of the property or if you need help answering questions.

Subtenant Application

Once you have found a subtenant, that person will need to fill out an application.

Please fill out this form so that we can send them an application to get the process started.

This person will have to go through the same application process as you did and provide a co-signer if necessary. Check out our Filling Out An Application page for more details on the application process.

Activating the Subtenant's Online Account

This step is mainly for the subtenant, but it is helpful for you to know as well. Once this person has filled out an application and been approved, we can add him or her to your group’s online account. When the subtenant is added on our end, he or she will be sent an email to set up a log in, just like you did when you signed your lease. Upon activation, the subtenant will also be able to access everything online as well.


Check out our Activating Your Online Account page for more details on how to create an online account.

Signing Your Sublease

In addition to your subtenant activating his or her online dashboard account, you both will need to complete your sublease agreement.

Sublease Agreement

A sublease agreement is very important. This document will communicate each person’s responsibilities, so you both will have a mutual understanding of the terms. It is the current tenant's responsibility to fill out the sublease agreement and have the subtenant fill it out as well.


To download or preview the sublease agreement, check out our Sublease Agreement.


Each person will need to sign this contract and return back to Baker Street at leasing@bakerstreet.properties for us to countersign. We will then send the contract back to you and upload it to the online dashboard for you to reference.


Note, you will also have to be sure the subtenant has a copy of the original lease agreement to reference.d

Security Deposits for Subleasing

As the sublease agreement states, you will still have some attachment to the lease, and this includes the security deposit.

Even though you have sublease agreement, this does not change the original security deposit process for Baker Street. Baker Street will still refund a single check to a group’s designated person up to 30 days after the lease expiration date. If you would like to handle your portion differently, that is entirely up to you and your subtenant to agree to on your own. For example, some tenants prefer their subtenants to pay their security deposit portions back to them directly, so the subtenants can then collect that portion back at the end of the lease term with the rest of the group. Again, this is completely up to the both of you, just know that Baker Street does not need to be involved in this process.

Check out the Security Deposit Refund page for more details on the security deposit refund process.

Can I AirBnB my Property

This article will help you determine if you are able to set up an AirBnB in your rental.

Why AirBnB?

Some tenants may not be staying at their property for the entirety of their lease and it may be a good idea to find a sublet for your property, unit, or room. There are many ways to find a sublet to your room, but AirBnB is also an option. This may require additional effort, in the form of communication and cleaning, but listing your property on AirBnB can be a great way to minimize cost.

Properties that are Restricted

Here is a list of properties that Baker Street restricts from listing on AirBnB:

  • Multi-Unit buildings
  • Rooming Houses
  • Short-Term Leases

*Owners of multi-unit buildings reserve the right to lease a unit to a person managing an AirBnB or to AirBnB a unit themselves. Owners may choose to do this and are not required to inform tenants.

How to AirBnB Through Baker Street

If your property is not a property that is restricted, there are a few things you’ll need to do before posting your listing on AirBnB:

  1. Get Permission from Baker Street
  2. Get Permission from your roommates
  3. Accept the responsibilities and risks of any damages that may occur

Our Policy

Baker Street Properties reserves the right to refuse any tenant from listing their property on AirBnB  for any reason. All damages and lease expectations are the responsibility of all the tenants on the lease and if any damages occur, Baker Street reserves the right to terminate permission of utilizing AirBnB at any time.

Why is my Rent Going up?

Maybe you have been staying in a property for four years, or maybe you’ve only been in the property for one lease term, and now you are considering renewing but your rental rate has increased. This article will provide you with some insight as to why your Baker Street has decided to raise your rent.

Property Tax Increases

As market forces shift and change, typically property taxes increase. In order to offset increasing tax costs, owners of properties and property management companies are forced to raise rent. For insight on Ann Arbor’s historical property taxes, click here.

Maintenance Improvements

In order to continually pass housing inspections, Baker Street is required to perform preventative and immediate maintenance on the properties we manage. Some of these maintenance tasks can be expensive upgrades to the property, such as a new water boiler or central air installation. To offset the costs of maintenance, Baker Street is required to raise rent. Luckily, rent increases due to maintenance improvements mean that the property is better and more efficient than before.

How Much Will My Rent Increase?

This can vary, depending on where you live and how much the property’s rental rate has increased in the past few years. Typically, property managers and rental owners like to keep the current tenants they have, so not reducing or reducing slightly the rental rate is a good way to keep them interesting in renting for another lease term. For a tenant renewing in the Midwest, they can expect a rental increase of somewhere between $0-100.

Some higher rental increases may occur, and this is usually as a result of continually under-marketing a property. As property taxes and maintenance costs increase, while still maintaining a lower rental rate, a property manager or owner may be forced to increase the rental rate by a significant amount to keep the property available for renters.

If you still have further questions about your specific situation, it is best to contact your property manager or rental owner.

Emotional Support Animals

Baker Street Properties recognizes the right of our tenants to have an Emotional Support Animal reside in their property or unit, even if their lease does not allow for pets.

Our Policy

There are a few things you should know and have ready to provide to us in order to get your Emotional Support Animal approved by Baker Street Properties.


  • You will need to have a filled out Service Animal Certification Form. This form must be filled out by a licensed mental health professional. It must also be signed.
  • The Service Animal Certification Form must state that you are suffering from a disability that requires you to need a service animal in your place of residence due to your limitations in performing or participating in at leas one of life’s major activities because of your disability.
  • Your prescription of an Emotional Support Animal must be an integral part of the treatment of your condition.
  • The ESA letter must be dated no later than a year from the date of your departure.


As stated in the Diagnostic and Statistical Manual (DSM) of Mental Disorders Version IV, some disabilities include:

  • Learning disorders.
  • Attention Deficit Disorder also known as ADD.
  • Sexual disorder.
  • Mental retardation.
  • Tic disorders.
  • Motor skills disorders.
  • Bipolar disorder.
  • Gender identity.
  • Substance-related disorder (alcohol and/or drugs, among others).
  • Cognitive disorders.


Baker Street reserves the right to contact your licensed mental health professional for proof of signature on your Service Animal Certification Form. Baker Street will never ask, and will never be granted, access or information about your disability. That information is protected by the guidelines set by the Health Insurance Portability and Accountability Act (HIPAA).


If you request an Emotional Support Animal without the required form or signature, Baker Street reserves the right to consider and/or reject any request for an Emotional Support Animal.

Renewing Your Lease

Interested in renewing your lease? Great! Baker Street loves to keep its current tenants for another lease term!

Telling Us You Want To Renew

This may sound simple, but indicating your intent to renew your lease is an important first step.

Renewal Rent:

Typically for our Ann Arbor downtown market properties, we quickly assess these properties within a month after you move in to determine the future rental rates will be. Sometimes, the renewal rent will be slightly discounted from the market rent set for new tenants, because we appreciate our current tenants and almost always try to keep them for another lease term. Once our rents are set, we will contact you (the current tenants) first with the renewal rent amount for you to start considering if you want to stay for another lease term.

Due to the city ordinance in Ann Arbor, we cannot tour a property or sign a new lease for the property until the current tenants have been moved-in for at least 70 days. This ultimately means, you (the current tenants) will have first priority to lease the property for a 70-day period. After the 70 days, Baker Street cannot guarantee the property will still be available for you to renew for another term. For new tenants inquiring about the property during this 70-day period, we offer a wait list system to organize the priority of the property. Check out our Wait List page for more details regarding this process.

Tenants on the Renewal Lease:

While you decide if you would like to renew, please be sure to check with the other group members you are living with to see what their plans are, too. Often, some tenants would like to stay and others do not. For example, a house with four tenants may have two tenants graduating school and do not want to renew the lease, but the other two tenants still have more years left of school and would like to stay. For situations like this, it is important to communicate with us which group members are staying. Telling Baker Street about these plans from the start will save a lot of time and energy. If we know ahead of time, we will not send a renewal lease to all the group members and cause confusion. Instead, there are two options:

  1. If you do not have your future group members selected and feel comfortable with signing a renewal lease before those future group members are added, we can get started on the renewal lease as soon as possible with the intent to add new group members later. This will help secure the property. Check out our Adding Future Tenants To A Lease section for more details.
  2. If you do have your future group members selected, that is great! We will then email those group members applications to get started on adding them to the renewal lease. Check out our Filling Out An Application section for more details.

Signing Your Renewal Lease

To sign your renewal lease is really no different than it was to sign your original lease. Good news, everything is done online! Check out our Signing A Lease section regarding this process.

Paying Your First Month’s Rent & Security Deposit for a Renewal Lease

Depending our your group’s situation, this step can vary. Typically, your group will fall into one of these three categories, which will help clarify this next step:

No Change to Group Members:

If all of the group members are renewing the lease, this is the simplest and easiest step, because you will not have to do anything. You and your group members will continue to make rent payments the same way throughout the renewal lease term. Also, your security deposit will be automatically transferred to the renewal lease term.

Most Group Members are Renewing:

This step is for groups where 50% or more group members are renewing the lease.

  • Unlike signing a new lease, a first month’s rent payment will not be due at lease signing. Renewing group members and future group members will continue to make rent payments the same way throughout the renewal lease term.
  • We will not schedule a maintenance and cleaning walk-through at the end of the original lease term. We will assume the non-renewing group members will prepare the property for the future group members joining the renewal lease.
  • The security deposit will be automatically transferred to the renewal lease term. This way the non-renewing group members can just receive their portions of the security deposit from the future group members joining the renewal lease.

Most Group Members are Not Renewing:

This step is for groups where less than 50% of group members are renewing the lease.

  • Like signing a new lease, a first month’s rent payment will be due at lease signing. Renewing group members and future group members will make rent payments on a new lease ledger then and throughout the renewal lease term.
  • We will schedule a maintenance and cleaning walk-through at the end of the original lease term. We will coordinate a time with the renewing group members to do this walk-through.
  • The security deposit will be a new security deposit as if it were a new lease. Renewing group members can choose to place new portions of their deposits or automatically transfer their current portions of their deposits to the renewal lease term. Non-renewing group members can receive their portions of the security deposit as normal.

Please remember there are always exceptions, so if you have any questions regarding the renewal process or preferences about these steps, be sure to contact us at leasing@bakerstreet.properties.

Move Out Process

What is the Move Out Process at the End of my Lease?

Process

Forty-five prior to the end of your lease, we will receive a Security Deposit/Cleaning Checklist. In this we will ask you for an address to send your security deposit to. We are required by law to mail your security deposit to you, which is why we need to have an updated address.

If multiple people are on the lease, we will send a check to one person for you to divide up. If no one responds to us or if there are issues within the house we will send the security deposit to the first person listed on the lease.


We will deduct money from your security deposit for damages beyond normal wear and tear. Please consult your lease or our Security Deposit Guide to understand what can be deducted from your Security Deposit.

In addition, your security deposit can be charged for items left behind at the end of the lease and any rent not paid. Any remaining security deposit will be returned within 30 days of the end of the lease.

Condition of Property

Before you moved in, the property was cleaned and all maintenance issues addressed. We do expect that the property at the end of the lease to be left in the same or better condition as when you moved in. Any damages above normal wear-and-tear or items that are left behind will be cause for a deduction from your security deposit. A few things to make note of:

  • Do not leave anything in the property that was not provided by previous management companies or Baker Street Properties. If you have furniture that you purchased or obtained from a previous tenant, that furniture now belongs to you and we expect you to remove it at the end of your lease term.

  • We will charge a minimum of $100 per piece of furniture left behind depending on size. Larger couches and sectionals we may charge up to $300. If we need to rent a dumpster to junk multiple pieces of furniture the cost of that is typically $1,000.00.

  • We expect the apartment to be left in CLEAN condition and for all garbage to be removed or placed in the appropriate bins outside.

  • Please consult our Tenant Cleaning List as your clean your Unit.

Utilities

If you were responsible for utilities, do not forget to have the DTE and City of Ann Arbor Water taken out of your name at the end of your lease term. Please have the final bills sent to a forwarding address.

If you fail to do this we will deduct the unpaid chages from your security deposit.


Electricity/Gas: DTE

Water/Trash: City of Ann Arbor

Cable/Internet: Comcast or AT&T

Keys

Please leave keys on the kitchen counter if you were given keys. We expect that all sets of keys be returned at the end of the lease. There is a $50 fee if keys are lost or stolen since we’ll need to re-key the property for the safety of the other residents.

Maintenance

Common Maintenance Issues and Solutions for Tenants

A guide to help tenants navigate common maintenance issues and solutions.

Common Maintenance Issues and Solutions

I have 2-pronged outlets in my room but many of my items have 3 prongs - What can I do?

  • You will need to purchase 2 prong to 3 pong adapters to use with your plugs. There are various options available at most home improvement stores and at Amazon.

The water in my faucet is coming out brown - What do I do?

  • The City of Ann Arbor performs annual fire hydrant inspection and system maintenance by flushing water through selected area hydrants during the spring and early summer. During this process, you may observe a fire hydrant with water coming out of the side opening. You can read more about what to do on the City of Ann Arbor website.

My smoke detector is beeping - What do I do?

  • Per your lease, you are responsible to change the batteries if they begin beeping after you have moved into the property. You can do so by removing the smoke alarm from the mounting bracket and removing the battery. Press and hold the test button for at least 15 seconds and replace the smoke detector. If the issue continues please contact us as the smoke detector may be malfunctioning.

The lightbulb is out in my light fixture - What do I do?

  • Per your lease, you are responsible to change lightbulbs in your light fixtures. First remove the light cover. Twist out the old lightbulb and twist in a new lightbulb. Be sure to replace the bulb with a similar wattage bulb.

I think I might have mold in my unit - What do I do?

  • Often mold is mistaken for mildew that can be cleaned by using a bleach disinfectant. Mildew occurs when too much moisture accumulates in a small space without ventilation. Tenants are responsible for cleaning their unit and Baker Street is not responsible if mildew has accumulated in your unit- this is likely due to negligence in cleaning the unit. Our office cannot test nor recommend anyone to test for mold. If we can physically see the mold, we will contact the owner/agent and require them to bleach and/or use mold killing paint on any surface that will allow. For further information regarding mold/mildew issues, please contact the Washtenaw County Health Department at 734-222-3800.

Preventing water leaks on claw-foot tubs.

  • If you have a clawfoot tub in your unit there is significant risk of water leaking out. Baker Street recommends purchasing two curtains from Amazon and hanging both curtains to prevent any water from leaking out while showering. Please be sure the curtain is closed all of the way around the bathtub to prevent water from escaping. You will also need 24 shower rings to hold both curtains. Tenants are responsible to prevent water from leaking out of the tub while showering.

Emergency Maintenance Process for Tenants

A guide to help tenants understand what we consider emergency maintenance and how we handle it

Emergency Maintenance Request

If you have an Emergency Maintenance request, call our office at 734-389-7337. Our emergency maintenance line is answered 24 hours a day, 7 days a week.

After hearing the initial prompts, press 2 to be connected to the Maintenance Line.

If you are experiencing a fire emergency, please call 911. If you are experiencing a power outage please first check the DTE power outage map to see if there is an outage in your area.

We consider active flooding, sewer backup, and heat or water not working to all be emergencies.

We are immediately alerted on multiple fronts when an Emergency Maintenance request has come in and someone will get back to you typically within 15 minutes.

Solving Maintenance Problems

Follow these steps to get any maintenance issue solved with your landlord.

Notify your Landlord

  • Provide a simple and clear explanation of the situation
  • Tell them the level of importance of the issue
  • Let the know the reasonable timeframe in which it should be fixed
  • Document the conversation or notification

Contact a Building Inspector and Schedule an Inspection

  • If the building is up to code, the tenants may be responsible for the inspector fees
  • If the building is not up to code, the landlord is responsible for inspector fees

Withhold Rent or Pay for Repairs then Deduct the Cost

  • If the landlord continues to fail to make necessary repairs, either withhold the rent and deposit it into an escrow account OR pay for the repair and deduct the cost from the rent
  • An escrow account is a bank account or other account held by a third party, generally established in the name of the tenant, into which whole or partial rent payments are deposited to show that the tenant was ready, willing, and able to pay the rent, but is withholding the rent until a certain problem is fixed that the landlord is legally responsible for fixing. Once the problem is taken care of, the escrowed rent amount will be released to the landlord
  • Provide documentation of costs and/or of escrow account

Navigating Furnace and AC Issues

A guide to help tenants navigate Furnace and AC Issues

Types of Furnaces

A furnace heats air that is distributed throughout the house via a blower motor and the home's duct system. This is also called a "Forced Air Furnace".


A boiler uses hot water to heat your home. Hot water boilers distribute heat through small hot water pipes using a pump to heat baseboard, cast iron radiators, or radiant flooring systems.


If you live in a single family home there is a central furnace in the basement that heats the entire house. It is either a forced air furnace or a boiler.

Air Conditioning

If you have a forced air furnace you may also have central air conditioning. A central air conditioner runs in conjunction with the furnace and has an outdoor metal cabinet that contains the condenser and compressor, and an indoor cabinet contains the evaporator. It uses the heat ducts to blow cold air throughout the house.

A Window air conditioner is sometimes referred to as room air conditioner as well. It is mounted in windows or walls. The evaporator side is located facing the room for cooling of the space and the condenser side outdoor for heat rejection. Please read our Guide on Installing a Window Air Conditioner prior to installing one.

Thermostats

A thermostat is located somewhere in your house or building that controls the temperature.


If there is central air conditioning there will be away to switch from "Heat" to "Cool". You will need to move the switch on the thermostat depending on if you want the furnace to be running (heat) or the air conditioner to be running (cool). Many also have an option for "Fan" that is simply a way to circulate air throughout the property, not cool or heat your house.


If you are a part of an apartment building these settings will be control by management.

Furnace Filters

The number one reason a furnace or air conditioner stops working or can not "keep up" is that the furnace filter is clogged and has not recently been changed. Upon move in you were provided with a new filter in your furnace. Per your lease you are responsible to change the furnace filter regularly- every 2-3 months. It would be a good idea to set up a calendar reminder so you don't forget.


Each furnace has a different filter size and it is on the current filter in the furnace. An example is 12x24x1 sized filter. Filters can be purchased on Amazon or at a home improvement store such as Ace, Home Depot or Lowes.

Try these things if your Furnace or AC is not working

Here are some steps you can take if your furnace or air conditioner is not working:

• Double check to be sure the thermostat is set to the setting you want-for furnace to be running (heat) or the air conditioner to be running (cool).

• Turn the unit off. Do not just increase or decrease the temperature with the thermostat--turn it off entirely and let it reset for an hour.

• Replace your air filters. Clogged filters interfere with airflow and most furnaces and AC units have a safety that will turn the system off if the filter is clogged. A new filter needs to be installed and the entire thing needs to be turned off for a minimum of 6 hours.

• If any supply vents in your home are closed, open them to let air flow through. Make sure to open vents in unused rooms, too.

• Make sure that your return vents and your air ducts are kept clear and unblocked.

If after trying all of these things your furnace or AC is still not working please contact us and we are glad to send maintenance out to assist.

Maintenance Process

A guide to help tenants understand what to expect after a maintenance ticket is filed

After your Ticket is Filed

After your maintenance ticket is filed, we determine the best way to serve you. Typically we will need to send someone from our maintenance team to investigate the issue. We will keep you updated on the progress of the repair on the ticket.

Scheduling Maintenance

Due to the number of maintenance requests that we receive, we can not always give you an exact time when maintenance will be at your property. We provide our maintenance workers with temporary codes to enter units. Maintenance will first knock; if no one answers, maintenance will then enter using the code provided. In certain situations, we may be able to give you a more exact time when a maintenance member will be at your property but in most situations we would request your flexibility.

Resolving Maintenance Requests

We aim to resolve all general maintenance requests within 36 hours. There are times when issues are more complex and may require more intense repairs or bringing in an outside vendor. We will keep you posted on this type of a situation and aim to resolve them as soon as possible.

Emergency Maintenance

Please read our Emergency Maintenance Guide to understand our process for handling Emergency Maintenance.

Fire Prevention and Safety

A guide for tenants on fire prevention and safety.

Prevention

Preventing fires and maintaining tenant safety is a high priority of Baker Street therefore we have the following guidelines:

No Smoking Policy

All of our properties are non smoking and tenants may not smoke on the property. Please see your lease for details

Having an Outdoor Fire

The Ann Arbor fire code prohibits the following, in relation to outdoor recreational fires:


1. Recreational fires, such as campfires, may not be conducted within 25 feet of a structure or of combustible materials. Conditions and materials which could cause a fire to spread within 25 feet of a structure must be eliminated before lighting the fire.

2. Portable outdoor fireplaces/fire pits must be used in accordance with the manufacturer's instructions and must not be operated within 15 feet of a structure or combustible materials. This 15-feet rule does not apply to one- and two-family homes.

3. Fires must be attended at all times and with onsite fire-extinguishing equipment close at hand, such as sand and a shovel, a full water barrel or a working garden hose.

4. Fires must be completely extinguished prior to leaving.5. Recreational fires must not create a smoke violation or nuisance to neighbors

Tenants should know how to check a propane tank for leaks and be required to keep grills a minimum of 10 feet from the home at all times. Furthermore, grilling should never be allowed on small patios or porches with direct overhangs or awnings.

Using an Outdoor Grill

The Ann Arbor fire code prohibits the following, in relation to outdoor cooking and grilling:

1. Charcoal burners and other open-flame cooking devices shall not be operated on combustible balconies or within 10 feet of combustible construction. Exceptions are one and two family dwellings or where decks are protected by an automatic sprinkler system.

2. Propane and other LPG gas burners with a liquid capacity greater than 2.5 pounds shall not be located on combustible balconies or with 10 feet of combustible construction. Exceptions are one and two family dwellings.

Maintaining Smoke Detectors

When you moved in we were careful to replace batteries in smoke detectors to ensure all were working. Once you live in the property it is your responsibility to replace batteries if they stop working.

Please alert us as soon as possible if a smoke detector does not work after smoke detectors are replaced.

If there is a Fire

If you smell or see a fire, please attempt to put it out using the fire extinguisher provided for you in the house or a hose if outside.

Water should never be used on a grease fire in the kitchen; instead, please use baking soda or salt.

DTE Power Outage

A guide to help tenants navigate a DTE Outage

DTE Power Outage

Gas and electric services are provided by DTE Energy for all residents in Washtenaw County (Ann Arbor & Ypsilanti).

When a power outage occurs, DTE Energy crews work as quickly and safely as possible to restore power to all of our customers. To find an estimate of when your power will be back on, please check your outage status here.

You can also find out how extensive the outages are in your area by viewing our interactive Outage Map. Zoom in on the map and click on the color-coded outage area or search by ZIP Code in the top right-hand corner to determine a restoration estimate.

You can also report an outage anytime, anywhere you have cell service with the DTE Energy Mobile App.

How Lawn Care works for Tenants

A guide on how lawn care works.

Process

In the Spring, Baker Street will reach out to all owners to inquire if they would like to lawn care for their properties through Baker Street.


Leases typically designate if lawn care is included in the lease price of the property. As a general rule of thumb, owners will provide lawn care for all multi-unit buildings and single family houses are up to the owner’s discretion.

Tenant Responsibility

Many tenants are responsible for lawn care at their property. The exception to this would be any building with multiple units, any units that are a part of an association, or where your lease specifically designates that the owner provides lawn care. If you are unsure, please check your lease.


In the Spring, Baker Street will inform tenants who have lawn care provided with details on the service. Typically, lawn care will begin in May and happen every 2 weeks, on average. Due to the unknown nature of the weather and how often the lawn may need to be mowed, Baker Street is not able to alert tenants when lawn care will occur.

Tenants are asked to let us know if an area of the lawn was missed or if excessive weeds have grown up in any areas of the property if lawn care is provided..

For properties that are not provided with lawn care, tenants are responsible for mowing the lawn. Some owners provide lawnmowers while others do not, each property is different. We will remind tenants of this before the lawn care season and encourage tenants to have a plan in place to care for the lawn.


If tenants do not take care of the lawn as required in the lease agreement Baker Street will send lawn care to the property and charge the cost back to the tenant.

How Keypads Work for Tenants

A guide to inform tenants how our door keypads work.

How do your Keypads work?

Most of Baker Street Properties are outfitted with electronic keypads to allow tenants easy access to their unit.

During property turnover between leases, maintenance will change the codes for the keypad. We will give tenants one code and retain one to use when maintenance needs to enter the property at a later date.

The most common issue is that the battery is low. If you hear a series of eight high/low beeps sound and the Schlage button flashes red, this means the battery is low. The lock will operate as normal immediately following the alerts, but should be replaced as soon as possible so that it doesn’t stop working.


Please contact Baker Street ASAP if the keypad stops functioning so that we can replace the batteries for you or replace the keypad if needed.

Snow Removal

What to expect after it snows

Snow Removal

Most tenants are responsible for snow removal at their property. The exception to this would be any building with multiple units, any units that are a part of an association, or where your lease specifically designates that the owner provides snow removal. If you are unsure, please check your lease.


In the Fall, Baker Street will inform tenants who have snow removal provided with details on the service. Typically, snow will be removed if it accumulates above 1”. Due to the unknown nature of when the snow might fall, Baker Street may not be able to alert tenants before snow removal begins. As a general rule of thumb, snow removal will begin as soon as the snow stops falling. Tenants are encouraged to move their cars out of the driveway if they would like their driveways fully plowed. Otherwise, the plowing service will do their best to remove snow around any vehicles in the driveway.

Tenants are asked to also let us know if an area was missed or if ice build up has occurred in any areas on the property that may need extra salt. Our goal is to provide a safe environment for tenants.

For properties that are not provided with snow removal, tenants are responsible for removing snow from sidewalks and walkways. We will remind tenants of this before the snow season and encourage them to purchase a shovel and bucket of salt. Please see below for City of Ann Arbor Code:

“Within 24-hours, any accumulation of snow greater than 1 inch must be cleared from adjacent sidewalks (A), concrete bus stop walks (B) and crosswalk ramps (C). Any ice accumulations must be treated within 18-hours of forming with sand, salt or other substance, to prevent it from becoming slippery. The city is not responsible for clearing mailboxes (D) of snow and/or ice. “

Residents will receive one warning per season before incurring fines. Any fines incurred due to tenants not clearing their sidewalks will be billed back to the tenants.

Replacing Appliances

How we decide to repair or replace an appliance.

Process

When a tenant reports an issue with an appliance, our goal is to always work to repair the appliance. We will send a member of our maintenance team over to diagnose and repair the issue.


There are times, however, when an appliance is old and the cost of the repair does not add value to the life of the appliance. Consumer’s Report has created the chart below of the average life expectancy of appliances that we use as a guide to help determine if the appliance should be replaced or repaired.

We use the 50/50 Rule in deciding whether to repair or replace an appliance: If the appliance is halfway through its lifespan and if the cost of a repair is more than 50 percent of the cost for a new appliance, we will replace it instead of repairing it.

For Example: A tenant reported the dishwasher was not working. After diagnosing the issue maintenance suspects the problem is a motherboard issue. The dishwasher is 11 years old. An appliance repair person estimates the cost to repair the motherboard at $400. A new dishwasher can be purchased and installed for $550. We recommend replacing the dishwasher.

Choosing New Appliances

In choosing and purchasing new appliances we are happy to choose specific makes or models that you would like. It makes sense to us to match new appliances with the colors of the remaining appliances. If there are specific things you would like to work toward in terms of updating appliances, please just let us know.

If you don’t have specific preferences, we will aim to purchase an appliance that falls within the following criteria:

  1. Is On Sale or an Open Box item (that has no visible dents or issues)
  2. Matches color to existing appliances
  3. If owner has an appliance in storage that they would like to use as a replacement we are glad to work with the owner to install their appliance

We will reach out to owners once an appliance has stopped working and aim to replace appliances within 72 hours.

Property Turnover

How Baker Street turns a Unit between Leases

Process

As a lease period is ending, Baker Street will reach out to tenants to remind them their lease is ending. At that time we will also send them a checklist of things that they should clean and the condition that we expect the property to be left in. Our goal with this communication is to have the tenants clean as much as possible and leave little work for owners to do.

At the end of a lease period, a representative from Baker Street will perform a walk through of the property and create a report with photos of the condition of the property. We will note any items that need repair or special attention.

Our goal is to clean and repair each unit so that it is in excellent condition when we hand it off to new tenants. We have found that tenants take better care of a unit when they receive it in great condition.

During turnover, each unit will automatically receive the following attention:

  • Unit will be professionally cleaned
  • If there is any carpet in the unit, it will be cleaned
  • Furnace Filter changed
  • Keypad battery locks changed
  • Smoke detector batteries changed
  • Interior painting will not necessarily take place every year. We will paint as needed during turnover with the goal of painting the interior of each unit every 2 years.

Security Deposit Deductions

When walking through a unit post-tenant move-out we are specifically looking to determine if there was any damage done by the tenants. We can deduct from a security deposit for any damage done to the unit. We will compare our walk through report with the report we created prior to tenants moving in. We will also compare our walk through report with the move-in checklist that tenants completed upon move in.

There has been some confusion over who is responsible to pay for cleaning a unit but the law has clearly decided that it is illegal to hold back any portion of the security deposit for cleaning, painting and regular maintenance as a part of normal wear and tear. It is the owner’s responsibility to pay for these costs between tenants. Please see below:

For purposes of MCL 554.607(a), actual damages do not include ordinary cleaning costs. Smolen v Dahlmann Apts, Ltd, 127 Mich App 108, 115 (1983).

The Court stated: “While a grimy kitchen wall, a soiled carpet and a stained couch are all unattractive, the wall, carpet and couch themselves have not been injured. Thus, the Legislature could not have intended that a rental unit needing cleaning has suffered ‘damages’ under the statute.”

While we cannot charge for cleaning, we can charge for junking of items left behind and damages above normal wear and tear. Below is a list of items that we would charge a security deposit for.

Average Turnover Costs

We aim to keep turnover costs low for owners; however, owners should expect to pay the following when a unit is turned. For units that have been occupied longer than a one year lease period should expect costs to be higher.

We have found that while most tenants are typically good at reporting maintenance needs throughout the lease period, some are not. It is expected that there will be deferred maintenance that needs to be addressed during turnover that tenants have not reported previously.


City of Ann Arbor Inspections

A guide to assist tenants with the City of Ann Arbor Inspection process.

What to Expect

The City of Ann Arbor requires all houses to be inspection once every three years to retain a rental license. The City schedules the inspection for a 1 hour time block and informs us of the time. Once we know this time, we will alert you.

The City provides a pre-inspection checklist that we will use to determine what needs to be repaired at the property. Before the inspection, we will send a maintenance worker to review the City checklist and make any needed repairs. We will inform you of the exact time he will come.

During the inspection you do not need to be home. We will send someone from maintenance to meet the Inspector. We would ask that you pick up the house and put away any personal belongings prior to that time.

If there are additional repairs that are required as a result of the inspection, we will coordinate a time with you for maintenance to come back to the property to make these repairs.

Maintenance Vendor List for Tenants

A guide for tenants that outlines the maintenance vendors that Baker Street uses.

Our Maintenance Vendors

Baker Street uses various contractors for maintenance depending on the issue. Our most common used Vendors are listed below.



Utilities

Setting up Water Utilities

This article will help you set up water for your property or unit.

City of Ann Arbor

In order to start water service with the city of Ann Arbor, follow this link. This will take you to the city’s site. From there, you can fill out the form provided or call them at 734-794-6333.

City of Ypsilanti

For the city of Ypsilanti, you’ll have to call the Ypsilanti Community Utilities Authority at 734-484-4600 to set up your water service. Provide them with your address and the date you would like to start service and they will set everything up for you.

Trash and Recycling

When you set up your water utilities, this also includes the city’s trash and recycling services. There is no need to go through an additional process to set up these services.

Setting up DTE Utilities

Setting up DTE utilities, whether it be electricity or gas services, is a simple phone call with DTE. We’ll provide you with all the information you’ll need to set them up.

Information You'll Need

In order to set up a service through DTE, you’ll need to provide them with accurate identification. A Social Security number, driver's license or state identification number, passport, military ID or official American Tribal Document is necessary in order to start a residential service.

You should also know the start date of your upcoming lease, that way you can call ahead and ensure that your utilities are ready to go when you move-in.

DTE Power Outage

A guide to help tenants navigate a DTE Outage

DTE Power Outage

Gas and electric services are provided by DTE Energy for all residents in Washtenaw County (Ann Arbor & Ypsilanti).

When a power outage occurs, DTE Energy crews work as quickly and safely as possible to restore power to all of our customers. To find an estimate of when your power will be back on, please check your outage status here.

You can also find out how extensive the outages are in your area by viewing our interactive Outage Map. Zoom in on the map and click on the color-coded outage area or search by ZIP Code in the top right-hand corner to determine a restoration estimate.

You can also report an outage anytime, anywhere you have cell service with the DTE Energy Mobile App.

Payments

Making an Online Recurring Payment

This guide covers how to make a one-time online payment

Making a payment online

You can make a payment online through your Baker Street Dashboard. Bank account payments are free while credit card payments are charged a ~3.00% fee by the credit card processing companies (We'd love to lower this rate or make free at some point!).

Setting up the auto payment

Once logged in to your dashboard, you can make either a one-time payment or recurring payment.

Select "Set up autopay" to setup a recurring payment on the same day or interval (i.e. monthly, weekly, etc.).

Confirming Amount


Making an Online One-time Payment

This guide covers how to make a one-time online payment

Making a payment online

You can make a payment online through your Baker Street Dashboard. Bank account payments are free while credit card payments are charged a ~3.00% fee by the credit card processing companies (We'd love to lower this rate or make free at some point!).

Once logged in to your dashboard, you can make either a one-time payment or recurring payment.

Select "Make payment" to pay a one-time amount. Select "Set up autopay" to setup a recurring payment on the same day or interval (i.e. monthly, weekly, etc.).

Confirming Amount


Payment and Lease Ledger FAQ

A guide to help tenants with commonly asked questions regarding making payments and tenant ledgers

Frequently Asked Questions

Why isn't my login isn’t working?

If your login or password isn’t working, you can reset that by visiting our online dashboard login page. Click on the forget password button on the bottom right hand side of the login page.

Can my parents have a login?

Unfortunately, only current tenants who are listed on the lease are able to receive a login to the dashboard.

Can someone else make a payment on my ledger?

You are free to share your login and password information with someone else if they would like to make a payment on your ledger.  Read our Guide to making payments for more information on making a payment on your ledger.

I overpayed on my account, what can I do?

If you have mistakenly made a double payment on your account we are glad to help you! You have two options- to either keep the balance on your account for the next month’s payment or we can return the balance to you.

We can return the overpayment to you via Paypal, Venmo or Chase Quick Pay. Please reach out to us with an account for one of those online payment services and we will return the balance to you.

I think there’s an error on my ledger, what can I do?

We are glad to help sort through any errors that you believe may be on your ledger. Please be sure to take the time to look through the ledger carefully and try to understand the charges and payments.

Charges are defined as a charge added to the ledger by Baker Street. Charges are typically rent, utilities or fees.

Payments are defined as a payment made by tenants that reduce the charges on the ledger.

What are prepayment charges?

One of the most common questions regarding a tenant’s ledger is why there is a “prepayment charge” on my ledger.

Recurring monthly rent charges are added to the account 5 days before the beginning of each month. If a tenant makes a payment in advance of the charges being added to the account the system adds a “prepayment charge” in the same amount as the payment to create a $0 balance on the account.

After the rent charge is added to the ledger, the “prepayment is applied to balance”, which essentially means that the payment made prior to the charge is now subtracted from the balance as if it was just made.


Please feel free to reach out to us if you have any questions regarding the prepayment charges or your ledger.

Leasing FAQ's

Please visit our Leasing FAQs document if you have additional questions about our leasing process.

Support

Mediation

The process and benefits of undergoing mediation for disputes between two parties.

What is Mediation?

Mediation is a process in which trained facilitators guide a communication process that helps two parties reach some form of an agreement. This process can occur before or after legal proceedings and is very useful because it is voluntary, cost-effective highly confidential, and convenient. In addition to help facilitate proactive discussion, mediation also:

  • Is an alternative to violent or destructive behavior, aggressive behavior, and expensive litigation.
  • Provides an opportunity for each party to take responsibility for their actions in a productive and safe way.
  • Strengthens professional relationships.
  • Provides a successful model for resolving later conflicts.

The Mediation Process

These steps are provided by A Practical Guide for Tenants and Landlords, created by the MSU College of Law Housing Law Clinic:

  1. Any person or organization may initiate mediation.
  2. A trained professional will talk with you to determine if your situation is appropriate for mediation. If it is, you will be asked for basic information about yourself and the other person(s) involved.
  3. With your permission, the mediation center will contact the other person(s) involved to encourage them to participate in a mediation session.
  4. If both parties agree, the mediation center will schedule a mediation session at a time and place convenient for all.
  5. At the mediation session, trained mediators will listen to all sides of the dispute. Each party will get a chance to explain, uninterrupted, their point of view. The mediator will encourage communication from all sides to uncover facts, identify issues, and explore possible solutions.
  6. When the parties reach a solution, their agreement will be put in writing by the mediator. It is then a legally enforceable document.

Washtenaw County Location

Dispute Resolution Centers of Michigan, Inc.

The Dispute Resolution Center 4101 Washtenaw Avenue, Suite B125

Ann Arbor, MI 48108

Phone: (734) 794-2125 (517) 546-6007 Fax: (734) 794-2126

E-Mail: thedrc@ewashtenaw.org Website: www.thedisputeresolutioncenter.org

Emotional Support Animals

Baker Street Properties recognizes the right of our tenants to have an Emotional Support Animal reside in their property or unit, even if their lease does not allow for pets.

Our Policy

There are a few things you should know and have ready to provide to us in order to get your Emotional Support Animal approved by Baker Street Properties.


  • You will need to have a filled out Service Animal Certification Form. This form must be filled out by a licensed mental health professional. It must also be signed.
  • The Service Animal Certification Form must state that you are suffering from a disability that requires you to need a service animal in your place of residence due to your limitations in performing or participating in at leas one of life’s major activities because of your disability.
  • Your prescription of an Emotional Support Animal must be an integral part of the treatment of your condition.
  • The ESA letter must be dated no later than a year from the date of your departure.


As stated in the Diagnostic and Statistical Manual (DSM) of Mental Disorders Version IV, some disabilities include:

  • Learning disorders.
  • Attention Deficit Disorder also known as ADD.
  • Sexual disorder.
  • Mental retardation.
  • Tic disorders.
  • Motor skills disorders.
  • Bipolar disorder.
  • Gender identity.
  • Substance-related disorder (alcohol and/or drugs, among others).
  • Cognitive disorders.


Baker Street reserves the right to contact your licensed mental health professional for proof of signature on your Service Animal Certification Form. Baker Street will never ask, and will never be granted, access or information about your disability. That information is protected by the guidelines set by the Health Insurance Portability and Accountability Act (HIPAA).


If you request an Emotional Support Animal without the required form or signature, Baker Street reserves the right to consider and/or reject any request for an Emotional Support Animal.

Laws and Regulations

Noise Control

This article will help you understand the noise limitations within the city of Ann Arbor.

General Rule

As defined by The City of Ann Arbor’s Code of Ordinances, “It shall be unlawful for any person to create, assist in creating, permit, continue or permit the continuance of any unreasonably loud, disturbing, unusual or unnecessary noise which annoys, disturbs, injures, or endangers the comfort, repose, health, peace or safety of others within the limits of the City of Ann Arbor.”

Specific Rules

These rules are gauged by the continued use of sound above the db(A) range specified here.


  • The operation, between 10:00 p.m. and 7:00 a.m., of power tools or equipment.
  • The operation, between 10:00 p.m. and 7:00 a.m., of any device for killing, trapping, attracting, or repelling insects or other pests.
  • The sounding, between 10:00 p.m. and 7:00 a.m., of any bell, chime, siren, whistle or similar device, except:
  • To alert persons to the existence of an emergency, danger or attempted crime; or
  • As provided in section 9:365(5).
  • The operation or playing between 10:00 p.m. and 7:00 a.m. of any radio, television, phonograph, drum or musical instrument.
  • Construction, repair, remodeling, demolition, drilling or excavation work at any time on Sunday or a legal holiday and between 8:00 p.m. and 7:00 a.m. Monday—Saturday, except as permitted by section 9:365(2). The persons to whom this subsection applies shall include, but not be limited to, construction managers, foremen, property owners, developers, contractors, and subcontractors who direct, order, require, authorize, or commission another person to perform these activities in a manner that violates this section. If the person is an entity, this subsection shall also apply to the officers, directors, partners, limited liability company members, or other individuals constituting such entity.
  • The operation or use between 10:00 p.m. and 7:00 a.m. of any loudspeaker, sound amplifier, public address system or similar device used to amplify sounds.
  • The creation of a loud, unnecessary noise in connection with the loading or unloading of any vehicle or the opening and closing or destruction of bales, boxes, crates, or other containers.
  • The use of any drums, loud-speakers, musical devices or other instruments or devices for the purpose of attracting attention by the creation of noise to any performance, show or sale or display of merchandise.
  • A noise nuisance as defined in Chapter 107 (Animals) after 10:00 p.m. and before 7:00 a.m.

Public Nuisances

This guide will help you understand what are deemed public nuisances by the city of Ann Arbor.

What is a Public Nuisance?

According to the City of Ann Arbor’s Code of Ordinances, a public nuisance is “Whatever annoys, injures or endangers the safety, health, comfort or repose of the public; offends public decency; interferes with, obstructs or renders dangerous any street, highway, navigable lake or stream; or in any way renders the public insecure in life or property”.

It is important to understand that any public nuisance can be fined up to $500 and must be paid within 45 days.


List of Public Nuisances

Here is a list of public nuisances, as provided by the City of Ann Arbor. It is important to recognize that this list does not include all possible examples of public nuisances, and the list can be added to or altered.


  • Dangerous structures on property
  • Graffiti
  • Outdoor storage
  • Trash accumulation
  • Incomplete construction
  • Animal nuisances
  • Abandoned refrigerators
  • Private landfills


For more information on Ann Arbor Nuisances or ordinances, click here.

Fair Housing Act

The Fair Housing Act seeks to end the explicit and implicit discrimination that occurs for renters trying to find suitable housing. This article will help you understand what classes and statuses are protected and what other, less obvious, forms of discrimination might be.

What is the Fair Housing Act?

Discrimination can appear in many forms. For renters trying to find a place to live, being affected by any form of discrimination can change the outcome of whether or not they rent in an area or move to another by either their choice or through force. The Fair Housing Act seeks to end the explicit and implicit discrimination that occurs for renters trying to find suitable housing. This article will help you understand what classes and statuses are protected and what other, less obvious, forms of discrimination might be.

Federal Protected Classes

The list of protected classes, as outlined by Title VIII of the U.S. Civil Rights Act of 1968 includes these classes as protected under the Fair Housing Act:


  • Race
  • Color
  • Religion
  • National origin
  • Sex
  • Disability
  • Familial status (the presence of children)

Local Protected Classes

There are also local protected classes that add extra protection to groups that would still receive discrimination for housing. For the city of Ann Arbor, those protected classes include:

  • Arrest record
  • Educational association
  • Family responsibilities
  • Gender expression
  • Gender identity
  • Genetic information
  • Height
  • HIV status
  • National origin
  • Political beliefs
  • Sexual orientation
  • Source of income
  • Veteran status
  • Victim of domestic violence or stalking
  • Weight


For the city of Ypsilanti, these protected classes included:

  • Gender identity
  • Immigration status
  • Sexual orientation
  • Educational association
  • Source of income

Examples of Discrimination

  • Refusal to sell, rent, or finance housing
  • Steering people and families to or away from a particular neighborhood or a certain part of an apartment complex
  • Charging a higher security deposit or offering different terms and conditions, use of facilities, or other services associated with the rental, sale or financing of housing
  • Having different qualifying standards, such as closer scrutiny of credit history for some groups while bending the rules for others
  • Saying that housing is not available to view, buy, or rent when it is in fact available
  • Sexual harassment by an owner or agent
  • Delay or denial of a loan based on maternity leave status
  • Denying a reasonable accommodation for a person with a disability (including restricting animal breed for emotional support and service animals)
  • Harassment of buyers or renters who are exercising their fair housing rights
  • Harassment of sellers, rental agents, or real estate agents who refuse to discriminate

What to Do if You Experience a Fair Housing Violation

If you or someone you know is a victim of a Fair Housing Act Violation, you can file a complaint with the Department of Housing and Urban Development. The best ways to file a complaint are online or by phone (1 (202) 708-1112). This will trigger an investigation to determine whether your complaint is valid. If your complaint is deemed valid, a housing specialist will argue on your behalf in front of a HUD administrative judge.

Housing Act violations can vary, depending on whether or not if the violation is the first time, or if there have been multiple violations:

  • $16,000 for first time violators,
  • $37,500 if the landlord has violated the Fair Housing Act before the current complaint, and
  • $65,000 if the landlord has violated the Fair Housing Act two or more time before the current complaint.

Baker Street Properties

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